FAQ
How to Use the Laser Hair Remover
- Shave the area you want to treat and ensure your skin is clean and dry.
- Select the appropriate hair removal mode for your skin type and hair color.
- Place the device on your skin and press the flash button.
- Move the device slowly and evenly over the area you are treating.
- Repeat steps 3 and 4 until the entire area has been treated.
Do I need to shave before using IPL?
- Yes, we recommend that you shave the treatment area before using your handset. Shaving the hair to the appropriate length will help IPL effectively focus on the hair follicles.
How frequent should I use this product?
- For best results, we recommend using the Glowups handset three times a week during the first month. After that, you can reduce the frequency to once every two weeks or once a month for touch-ups, depending on your individual needs.
- You can also adjust usage based on your hair type. If you notice thicker or more stubborn areas, feel free to increase the gear level and frequency. Just be sure to keep an eye on how your skin responds and make adjustments to avoid any discomfort or irritation.
What come with the IPL hair removal handset?
- Hair Removal Device
- Charging base & cable
- Safety goggle
- Razor
- User Manual
Which areas of the body can I use this on?
- You can use your handset on any part of your body, including your Brazilian (Bikini area) and face. But please do not use around the eyes (use only below cheekbones)
- Our IPL is not suitable for the ‘inner parts of the bikini area. Therefore you should never use it on the labia minora, vagina, scrotum, or anus.
- To prevent discomfort, we advise you to treat the bikini area, inner thighs, and buttocks from the lowest intensity level, as the skin in these areas can be more sensitive.
What is the age range suited for IPL Hair Removal?
- We would generally recommend the age range for IPL use to be 15 and above, and this is because body hair becomes mature at this age. Some follicles mature at a younger age. Therefore whether or not to use IPL will depend on the user. We recommend anyone under 18 gain approval from their parents or have consulted a specialist (cosmetician or dermatologist)before using our products.
Shipping and Return:
How much is shipping?
- We Offer FREE Express Delivery: To USA Only
- Shipping: U.S. orders will deliver within 3-7 days
Where is my order?
- Contact us at support@glowups.co with your full name and mailing address, and confirmation number.
What is my tracking number?
- This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
I've lost my tracking number. What can I do?
- Simply contact us at support@glowups.co with your full name and mailing address, and we will resend your confirmation number.
How can I make changes to my order?
- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
How can I cancel my order?
- You must contact us within 12 hours.
- We cannot cancel your order once it has already been shipped.
What is your return policy?
- Please see our refund and Return Policy by clicking on this link: REFUND POLICY
Who do I contact if there's something wrong with my order?
- If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@glowups.co
Contact us
If we still haven't managed to answer your question please feel free to contact us at support@glowups.co and we'll get back to you within 24hrs!